{"id":13108,"date":"2021-02-10T17:28:56","date_gmt":"2021-02-10T16:28:56","guid":{"rendered":"https:\/\/sikuel.dev.elogic.it\/?post_type=moduli_soluzioni&p=13108"},"modified":"2024-03-27T11:10:19","modified_gmt":"2024-03-27T10:10:19","slug":"deliberation-15-2022-arera","status":"publish","type":"moduli_soluzioni","link":"https:\/\/www.sikuel.it\/en\/soluzioni\/software-gestione-rifiuti\/delibera-15-2022-arera\/","title":{"rendered":"Service Quality Management. CRM and Contact Centre"},"content":{"rendered":"

User Relationship Management via Online Portal and User APP.<\/p>\n

The CRM receives contractual and technical quality instances from all points of contact required by the Resolution: Web portal, mobile app, toll-free number, physical counter.<\/strong><\/p>\n

Operator-side management allows you to:<\/strong><\/p>\n

    \n
  1. trace the flows connected to each instance<\/li>\n
  2. monitor processing times<\/li>\n
  3. To memorise who does what<\/li>\n
  4. advise the user of the outcome<\/li>\n
  5. To record in a register the information to be communicated annually to ARERA.<\/li>\n
  6. Report all activities carried out on the portal for the creation of custom reports and statistics<\/li>\n<\/ol>\n

     <\/p>\n

    User-side management, whether via portal or app, allows you to:\u00a0<\/strong><\/p>\n

      \n
    1. managing payment methods and frequency, including instalment payments<\/li>\n
    2. Send complaints and reports<\/li>\n
    3. send information requests<\/li>\n
    4. Arrange for household waste collection<\/li>\n<\/ol>\n

       <\/p>\n

      The module allows for the Management of toll-free numbers, the customisation of alerts, and the storage of the entire call. Each call creates an instance on the company's CRM.<\/p>\n

      Management of the quality indicators and reports required by ARERA Resolution 15\/22<\/p>","protected":false},"featured_media":0,"template":"","soluzioni":[18],"class_list":["post-13108","moduli_soluzioni","type-moduli_soluzioni","status-publish","hentry","soluzioni-k-tarip"],"acf":[],"yoast_head":"\nGestione qualita del Servizio. CRM e Contact Center - Sikuel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sikuel.it\/en\/moduli_solutions\/deliberation-15-2022-arera\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestione qualita del Servizio. CRM e Contact Center - Sikuel\" \/>\n<meta property=\"og:description\" content=\"Gestione del rapporto con gli utenti tramite Portale Online e APP utente. 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