{"id":13134,"date":"2023-01-27T14:49:03","date_gmt":"2023-01-27T13:49:03","guid":{"rendered":"https:\/\/www.sikuel.it\/?p=12029"},"modified":"2023-02-14T09:35:57","modified_gmt":"2023-02-14T08:35:57","slug":"urban-waste-management-the-albese-braidese-consortium-chooses-sikuel-and-gruppo-maggioli-to-measure-service-quality","status":"publish","type":"post","link":"https:\/\/www.sikuel.it\/en\/gestione-rifiuti\/gestione-rifiuti-urbani-il-consorzio-albese-braidese-sceglie-sikuel-e-gruppo-maggioli-per-misurare-la-qualita-del-servizio\/","title":{"rendered":"Urban waste management: the Albese \u2013 Braidese consortium chooses Sikuel and Gruppo Maggioli to measure service quality"},"content":{"rendered":"<p>The collaboration between <strong>our society<\/strong>, <strong>Maggioli Group\u2019s booth<\/strong>, the<strong> Municipality of Bra <\/strong>and<strong> STR company<\/strong> it is an example of how the <strong>synergy of intent between public and private sector<\/strong> <strong>In a delicate sector, such as waste management, it can make a difference<\/strong> and lead to important results in terms of user satisfaction, administrative efficiency, and environmental protection. Today, this synergy is strengthened and extended to the entire <strong>Association of Municipalities of the Albese Braidese area<\/strong>, of which Bra is the lead body, for a total of <strong>54 local authorities and 170,000 users<\/strong> follow, to answer the <strong>regulatory changes imposed by ARERA<\/strong> in the field of municipal waste since January 2023.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>What is the starting situation and what are the imminent forecasts regarding environmental hygiene services?<\/strong> We asked <strong>Raffaele Grillo, director of the financial department of Bra Town Council<\/strong>, as well as being responsible for the digital transition of the authority, and <strong>Bruno Biscardi, director of STR<\/strong>, sole manager of the waste collection cycle within the Consortium and operational arm of CO.AB.SER., the territorially competent body.<\/p>\n<p>&nbsp;<\/p>\n<h2>Urban waste: the experience of Bra<\/h2>\n<p>&nbsp;<\/p>\n<p>Let's start with the experience of <strong>Municipality of Bra<\/strong> who has been collaborating with Sikuel for several years in the urban waste sector. \u201cOur relationship with Sikuel began in 2019 \u2013 explains Dr. Biscardi \u2013 with the adoption of the K-TARIP IT solution for the distribution of equipment for door-to-door collection. A natural solution that integrated with the Platforms created by Maggioli, already in use in the Municipality of Bra for several years. <strong>A thoroughly positive experience, and one that is still in use today, thanks to its ease of use and the speed with which the system adapts to citizens\u2019 needs<\/strong> which ensures maximum efficiency and punctuality of the service.<\/p>\n<p>&nbsp;<\/p>\n<h2>ARERA Provisions: a single, multi-municipal portal for users of the Consorzio Albese Braidese<\/h2>\n<p>&nbsp;<\/p>\n<p>If this is the situation in the municipality of Bra, what has happened across the entire Consortium area following the entry into force of the new ARERA regulations? Certainly, the regulatory upheavals brought about by the TQRIF have highlighted how, whilst on the service side there is now almost complete alignment among all 54 member municipalities, the same cannot be said on the administrative side.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>The need identified was therefore to<\/strong> <strong>to standardise the behaviour of individual entities \u2013 the Company and Municipalities \u2013 and to align them with the provisions of ARERA regarding the contractual and technical quality of the service offered (for more information on the changes imposed by Arera, read our in-depth article <\/strong><a href=\"https:\/\/www.sikuel.it\/en\/waste-management\/resolution-15-arera-tqrif\/\"><strong>Who<\/strong><\/a><strong>)<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>For this reason the\u00a0<strong>STR company<\/strong>, as sole manager of the collection cycle for the entire consortium, has positioned itself as <strong>Technical quality standards guarantor<\/strong> provided for by the Authority and, from 2023<strong>, the direct point of contact for administrative quality standards <\/strong>which are then assigned to the relevant Municipalities.<\/p>\n<p>Dr Biscardi explains: \u201cWe are pleased with our experience in Bra <strong>we have decided to rely on Sikuel-Gruppo Maggioli to activate<\/strong> <strong>a single, multi-municipal waste service portal<\/strong>, which incorporates data transparency, allowing users from the 54 municipalities within the consortium to submit applications and track their progress until they are successfully processed. <strong>Technical quality instances are managed directly by the K-TARIP CRM for a good proportion of the member Municipalities, integrated with the portal, while administrative quality instances are sent electronically to the management systems of the 54 Municipalities.<\/strong><\/p>\n<p>Some of the entities concerned use Maggioli Group software for TARI management and are therefore perfectly integrated with SIKUEL systems, without further IT, technical, or management upheavals.<strong>\u201d.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<h2>The new challenges<\/h2>\n<p>&nbsp;<\/p>\n<p>2023 presents itself as a year of significant upheavals in the urban waste sector, but the experience of Bra and the Albese Braidese area Consortium attest how <strong>IT tools can make the difference in optimally tackling new challenges<\/strong>: \u201cWe are facing yet another revolution in a process that began some time ago,\u201d says Dr Grillo. \u201cAs the local council, our goal this year is to refine our ability to interpret and analyse the data generated by the SIKUEL-Maggioli Group tools we use, so that we can translate this into effective and beneficial administrative decisions for our community. In short, an ever-improving service for users, whilst constantly keeping an eye on keeping costs down for the council.\u201d STR shares this commitment, as Dr Biscardi explains: \u201cOur challenge is to bridge the current gap between ARERA guidelines and the actual situation in certain local areas, acting as an intermediary and mediator between the parties involved, to offer an optimal service to all users concerned, and we are confident we have chosen the right partner to achieve this.\u201d.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>For more information about our services or to request a quote, please contact us on: 0932 667555 \/ 348 6185167 or send an email to <a href=\"mailto:commerciale@sikuel.it\">commerciale@sikuel.it<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p><em>Photo Tino Gerbaldo<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>La collaborazione tra la nostra societ\u00e0, Gruppo Maggioli, il Comune di Bra e la societ\u00e0 STR \u00e8 un esempio di come la sinergia d\u2019intenti tra pubblico e privato in un settore delicato, come quello dei rifiuti, pu\u00f2 fare la differenza e portare a risultati importanti, in termini di soddisfazione dell\u2019utenza, di efficienza amministrativa e di [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":13139,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[13],"tags":[113,106],"class_list":["post-13134","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestione-rifiuti","tag-delibera-arera-15-2022","tag-tqrif"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Gestione qualit\u00e0 servizio rifiuti: il caso Consorzio Albese-Braidese<\/title>\n<meta name=\"description\" content=\"Adempimenti TQRIF: l\u2019area piemontese si affida alla nostra societ\u00e0 e al Gruppo Maggioli per la gestione del servizio dei rifiuti urbani. Scopri di pi\u00f9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sikuel.it\/en\/waste-management\/urban-waste-management-the-albese-braidese-consortium-chooses-sikuel-and-gruppo-maggioli-to-measure-service-quality\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gestione qualit\u00e0 servizio rifiuti: il caso Consorzio Albese-Braidese\" \/>\n<meta property=\"og:description\" content=\"Adempimenti TQRIF: l\u2019area piemontese si affida alla nostra societ\u00e0 e al Gruppo Maggioli per la gestione del servizio dei rifiuti urbani. 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