{"id":6946,"date":"2019-07-22T09:34:27","date_gmt":"2019-07-22T07:34:27","guid":{"rendered":"https:\/\/www.sikuel.it\/?p=6946"},"modified":"2021-07-06T15:09:19","modified_gmt":"2021-07-06T13:09:19","slug":"water-service-arrears-management","status":"publish","type":"post","link":"https:\/\/www.sikuel.it\/en\/servizio-idrico\/regolazione-morosita-servizio-idrico-integrato\/","title":{"rendered":"Regulation of arrears in the Integrated Water Service (REMSI)"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">New ARERA Resolution (311\/2019\/R\/idr) <\/span><\/p>\n<p class=\"p6\"><span class=\"s1\">The much-anticipated Resolution on the Regulation of Arrears in Integrated Water Services\u00a0<b>(REMSI)<\/b> It has finally been published. The management of uncollected debts, in fact, has become problematic over the years and there has not been clarity until now on the correctness of procedures and the actions to be taken by managers.<\/span><\/p>\n<p class=\"p6\"><span class=\"s1\">This resolution outlines the correct procedures for the recovery of debts from defaulting users and the measures that can be implemented by the operator to reduce bad debts.<\/span><\/p>\n<p class=\"p6\"><span class=\"s1\">The concept of \u201csuspension\u201d and \u201climitation\u201d of service is introduced:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\"> \u201cSuspension\u201d means a temporary interruption of supply without termination of contract and removal of the meter;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">For the purposes of this policy, \u201cLimitation\u201d means the reduction of the water flow supplied, ensuring the \u201cessential quantity\u201d of 50 litres per day per occupant, and applies to domestic resident households.<\/span><\/li>\n<\/ul>\n<p class=\"p6\"><span class=\"s1\">Two categories of NON-DISCONNECTABLE USERS are indicated, for which the operator is obliged to keep an up-to-date Register.<\/span><\/p>\n<p class=\"p6\"><span class=\"s1\">These two types of customers, even in cases of default or arrears, cannot be subject to the suspension or disconnection of their supply, and they are: <\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\">Non-interruptible Public Utilities;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">Resident domestic direct (non-condominium) utilities that have obtained the \u201cWater Bonus\u201d (these utilities are however \u201climit-capable\u201d, meaning the flow can be reduced, guaranteeing an essential quantity of water of 50 litres per day per occupant).<\/span><\/li>\n<\/ul>\n<p class=\"p11\"><span class=\"s1\">Other Resident Household Users, who do not benefit from the Water Bonus, in the event of continued arrears, may first be \u201crestricted\u201d (when technically possible), and then, after at least 25 days, may also be suspended.<\/span><\/p>\n<p class=\"p11\"><span class=\"s1\">The situation remains a bit more complex for apartment blocks, however. Arera has urged the relevant Government Authorities to provide clear instructions to managers to equip all currently \u2019indirect\u201c users, i.e. those deriving from a single apartment block meter, with individual meters and contracts for each internal user, where technically feasible. Furthermore, it has launched a permanent fact-finding survey to monitor the situation of apartment block users.<\/span><\/p>\n<p class=\"p11\"><span class=\"s1\">What should the administrator do if a User is in default:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\">After at least 10 calendar days have passed from the invoice due date, <\/span><span class=\"s2\"><b>must<\/b><\/span><span class=\"s1\"> send a <b>\u201cFriendly Reminder,<\/b> indicating:<\/span>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\"> all information relating to the unpaid invoice;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">the final deadline by which, if the default persists, the administrator may initiate the formal notice of default procedure;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">the payment methods and the operator's contact details to whom to communicate the payment;<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p12\"><span class=\"s1\">Furthermore, the manager will attach the postal payment slip for the unpaid invoice.<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\">\"after at least 25 calendar days have passed from the invoice due date, if the friendly reminder has already been sent and at least 15 days have passed since it was sent, the [document\/action] may be sent\" <b>\u201cletter of formal notice\u201d<\/b> by certified email (PEC) or registered mail, stating:<\/span>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\"> all information relating to the unpaid invoice;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">The reference to the amicable reminder, the deadline by which the user is required to settle outstanding previous payments;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">the date from which any limitation, suspension or deactivation of the supply may be implemented;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">the deadline for payment (which ranges from 20-25 days for Registered Mail to 15 days for Certified Email);<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">the possibility of requesting instalment payments;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">the payment methods and the operator's contact details to whom to communicate the payment;<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p13\"><span class=\"s1\">The Manager must also attach the pre-completed postal payment slip relating to the notice of default;<\/span><\/p>\n<p class=\"p13\"><span class=\"s1\">For resident domestic users, details of supply \u201climitation\u201d methods must be provided, along with the methods for communicating the details of household members occupying the utility, and the procedures for arranging a potential appointment if the meter is located in a place not directly accessible by the manager.<\/span><\/p>\n<p class=\"p13\"><span class=\"s1\">You may claim the postage costs for the friendly reminder and\/or the formal notice, as well as interest on arrears (ECB rate + 3.51% p.a.).<\/span><\/p>\n<p class=\"p13\"><span class=\"s1\">In addition to resident domestic users who do not qualify for the water bonus and users belonging to other categories, the costs for the limiter and its installation, suspension or deactivation, and the subsequent costs for restoration or reactivation of the service may also be requested.<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\">Once the deadlines for payment of the formal notice have passed, the operator may proceed to appropriate the amount of the Security Deposit, if paid by the user, which the operator may re-request, amortising it over subsequent invoices. In the event of a remaining debt, the operator may proceed to limit (for resident domestic customers) and\/or suspend or disconnect the supply.<\/span><\/li>\n<\/ul>\n<p class=\"p15\"><span class=\"s1\">The customer may request to pay the bill in instalments if the amount of the bill exceeds 80% of the average charge for bills issued to the customer over the last 12 months.<\/span><\/p>\n<p class=\"p15\"><span class=\"s1\">The manager allows for the payment of the amount in instalments, over at least 12 months and with the same billing frequency, unless otherwise agreed between the parties and expressly requested in writing by the user.<\/span><\/p>\n<p class=\"p15\"><span class=\"s1\">If the invoice issued exceeds the average charge for bills issued over the last 12 months by 150%, payment slips for the instalment payment of the amount due must be attached to the invoice.<\/span><\/p>\n<p class=\"p15\"><span class=\"s1\">For communal utilities, the provider will not be able to limit, suspend, or disconnect the supply if the apartment block:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\">They will have made a partial payment, but at least equal to half of the total amount due, within the payment deadlines specified in the default notices;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">Within 6 months of the formal notice, you must settle the amount due.<\/span><\/li>\n<\/ul>\n<p class=\"p15\"><span class=\"s1\">In the event of an error by the administrator in limiting, suspending, or deactivating an account that has made payment within the deadlines and has notified accordingly, automatic compensation is provided.<\/span><\/p>\n<p class=\"p15\"><span class=\"s1\">Some Further Notes:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li8\"><span class=\"s1\">In previously published consultation documents, the Authority indicated \u201cprotection\u201d against disconnection for users with \u201cphysical discomfort\u201d within the household. In this resolution, this protection has been provisionally \u201coverlooked\u201d pending a more detailed definition of how to obtain information regarding the use of particular machinery or specific health conditions.;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">Non-Disconnectable Public Utilities are not disconnectable, nor even \u201climited,\u201d \u201csuspended,\u201d or \u201cdeactivated.\u201d<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">Beneficiaries of the Water social bonus cannot be disconnected from supply, but their supply can be \u201climited\u201d (50 litres\/day\/occupant).;<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">Domestic user accounts are eligible for \u201climitation\u201d and \u201csuspension\u201d, but are not eligible for \u201cdisconnection\u201d (unless tampering with the system and seals is confirmed);<\/span><\/li>\n<li class=\"li8\"><span class=\"s1\">The other categories of users are \u201csuspendable\u201d and \u201cdeactivable\u201d. <\/span><\/li>\n<\/ul>\n<p class=\"p15\"><span class=\"s1\">All of these developments will also have a significant impact on the Regulations and the Charter of Services, therefore it will be necessary to work on updating these documents.<br \/>\n<\/span><span class=\"s1\">Furthermore, the procedures to be adopted are quite complex and precise, very detailed in the various cases for non-domestic users, resident and non-resident domestic users, and users who benefit from a water bonus.<br \/>\nThe ARERA source is here\u00a0<a href=\"https:\/\/www.arera.it\/it\/docs\/19\/311-19.htm\">https:\/\/www.arera.it\/it\/docs\/19\/311-19.htm<\/a><\/span><\/p>\n<p>Contact us for more information on 0932 667555<br \/>\n&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Nuova Delibera dell\u2019ARERA (311\/2019\/R\/idr) La tanto attesa Delibera sulla Regolazione della Morosit\u00e0 nel Servizio Idrico Integrato\u00a0(REMSI) \u00e8 stata finalmente pubblicata. La gestione dei crediti non riscossi, infatti, negli anni \u00e8 diventata problematica e non c\u2019era finora chiarezza sulla correttezza delle procedure e sulle azioni da mettere in atto da parte dei gestori. Con questa Delibera [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6958,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12],"tags":[62],"class_list":["post-6946","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servizio-idrico","tag-arera-idrico"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Regolazione della morosit\u00e0 nel Servizio Idrico Integrato (REMSI) - Sikuel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sikuel.it\/en\/water-service\/water-service-arrears-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Regolazione della morosit\u00e0 nel Servizio Idrico Integrato (REMSI) - Sikuel\" \/>\n<meta property=\"og:description\" content=\"Nuova Delibera dell\u2019ARERA (311\/2019\/R\/idr) La tanto attesa Delibera sulla Regolazione della Morosit\u00e0 nel Servizio Idrico Integrato\u00a0(REMSI) \u00e8 stata finalmente pubblicata. La gestione dei crediti non riscossi, infatti, negli anni \u00e8 diventata problematica e non c\u2019era finora chiarezza sulla correttezza delle procedure e sulle azioni da mettere in atto da parte dei gestori. 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La gestione dei crediti non riscossi, infatti, negli anni \u00e8 diventata problematica e non c\u2019era finora chiarezza sulla correttezza delle procedure e sulle azioni da mettere in atto da parte dei gestori. 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