{"id":8831,"date":"2020-02-29T09:08:29","date_gmt":"2020-02-29T08:08:29","guid":{"rendered":"https:\/\/www.sikuel.it\/?p=8831"},"modified":"2021-07-06T16:15:12","modified_gmt":"2021-07-06T14:15:12","slug":"amam-digital-citizen-services","status":"publish","type":"post","link":"https:\/\/www.sikuel.it\/en\/servizio-idrico\/amam-servizi-digitali-cittadino\/","title":{"rendered":"AMAM \u2013 Digital Revolution of Citizen Services"},"content":{"rendered":"<p>During the press conference held on 14 February 2020 at Palazzo Zanca in Messina, the first results of the services announced in recent months by AMAM for the management of the Integrated Water Service of the city were presented in detail.<br \/>\nMayor Cateno De Luca and AMAM SpA President Salvo Puccio, together with members Roberto Cicala and Loredana Bonasera, have defined new technologies and new services \u2013 <em>Necessary to enable AMAM's (Azienda Meridionale Acque Messina) administrative machinery to grow in efficiency and transparency towards its citizens, but also in simplification and full adherence to ARERA regulations.<\/em> \u2013<\/p>\n<p>New services available:<\/p>\n<ul>\n<li><strong>Meter reading via the K-Reader App<\/strong><\/li>\n<li><strong>Payments via the Citizen Online Portal<\/strong><\/li>\n<li><strong>Invoices and Bills always available<\/strong><\/li>\n<li><strong>Online Reports<\/strong><\/li>\n<\/ul>\n<p>\u201c<em>I like to think<\/em>\u00a0\u2013 as highlighted by the Deputy Mayor of Messina, Salvatore Mondello, during the press conference for its presentation last November \u2013\u00a0<em>And that all these innovations may have interesting repercussions for the citizen. While on the one hand we have wanted to penalise the user in terms of regularity, on the other hand, with these new services, we are raising the organisational level, which can improve dialogue within a relatively compact timeframe. Often the main problem is a lack of correct communication and, without a proper channel of transmission, a short circuit and malfunction occur, to which are also added bad habits and a lack of attention towards public matters.<\/em>\u201d.<\/p>\n<p>So, with the\u2019<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.sikuel.it\/en\/solutions\/integrated-water-service\/\">K-Reader App<\/a><\/span> For iOS and Android, developed by Sikuel \u2013 a company in the Maggioli Group \u2013 since last January, Messina citizens have been experiencing the convenience of interacting through a multimedia application, providing photo-readings of their water consumption with a simple and intuitive procedure.<br \/>\n\u201c<em>We announced it and we have achieved it<\/em> \u2013 stated AMAM President, Salvo Puccio \u2013 <em>Self-reading via the smartphone app is part of the suite of Telematic Management Systems which, although requiring inevitable effort to get up and running, will soon reveal all the advantages of simplifying internal administrative procedures, as well as offering great convenience for our users to carry out simple operations, even from home, for which it was once necessary to go to AMAM's counters.<\/em>\u201d.<\/p>\n<p>The use of the\u2019<strong>K-Reader Application for meter self-reading<\/strong> allows the user to always receive the bill in line with actual consumption.<br \/>\nYou will simply need to register by entering your phone number and your tax code, scan the QR code on the last bill (entering the code indicated on your AMAM invoice), enter the consumption value shown, and take a photo of the meter.<br \/>\nThe user will receive a notification when it has been sent and another when consumption has been certified by AMAM.<\/p>\n<p>For bill payments, the service is active <strong>Citizen Online Portal<\/strong> within the AMAM website accessible at the address <a href=\"http:\/\/portale.amam.it\/\">http:\/\/portale.amam.it<\/a>. The user will be able to use here <a href=\"https:\/\/www.sikuel.it\/en\/2019\/10\/04\/pagopa-mandatory-january-2020-electronic-payments\/\"><span style=\"color: #ff6600;\">electronic payment methods such as PagoPA<\/span><\/a> to pay your water bills, as well as view your updated account statement or download a lost invoice or an unpaid bill. The service is available 24 hours a day and accessible from your computer or mobile device on any day of the week, including public holidays.<br \/>\nThe portal, developed by Sikuel, is also a useful tool for requesting commercial assistance, additional services such as name changes, or sending reports through the ticket section.<br \/>\nThis will also benefit public bodies, as they will be able to recover payments much more easily and quickly.<\/p>","protected":false},"excerpt":{"rendered":"<p>Presentati in dettaglio durante la conferenza stampa del 14 febbraio 2020 presso Palazzo Zanca di Messina i primi risultati dei servizi annunciati nei mesi scorsi dall\u2019AMAM per la gestione del Servizio Idrico Integrato della citt\u00e0. Il Sindaco Cateno De Luca e il Presidente AMAM SpA Salvo Puccio insieme ai componenti Roberto Cicala e Loredana Bonasera [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15,12],"tags":[85,81],"class_list":["post-8831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-servizio-idrico","tag-servizio-idrico-messina","tag-soluzioni-informatiche"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AMAM \u2013 Rivoluzione digitale dei Servizi al Cittadino - Sikuel<\/title>\n<meta name=\"description\" content=\"Presentati il 14 febbraio 2020 presso Palazzo Zanca di Messina i primi risultati dei servizi annunciati dall\u2019AMAM per la gestione del Servizio Idrico\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sikuel.it\/en\/water-service\/amam-digital-citizen-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AMAM \u2013 Rivoluzione digitale dei Servizi al Cittadino - 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