{"id":9864,"date":"2020-07-09T17:13:54","date_gmt":"2020-07-09T15:13:54","guid":{"rendered":"https:\/\/www.sikuel.it\/?p=9864"},"modified":"2021-07-06T14:49:49","modified_gmt":"2021-07-06T12:49:49","slug":"pozzuoli-regional-water-service-excellence","status":"publish","type":"post","link":"https:\/\/www.sikuel.it\/en\/servizio-idrico\/pozzuoli-sikuel-eccellenza-servizio-idrico\/","title":{"rendered":"The Municipality of Pozzuoli and Sikuel: a union of excellence for the management of water services"},"content":{"rendered":"<div class=\"page\" title=\"Page 1\">\n<div class=\"layoutArea\">\n<div class=\"column\">\nWith its 80,000 inhabitants, the Municipality of Pozzuoli stands as a national case of excellence in the efficient management of Tax Revenue.<br \/>\n<strong>The decision to support the board of public employees with technical and specialised resources has led the Municipality to above-average national results, achieving reliability in its databases.<span style=\"text-decoration: line-through;\">,<\/span> relating to IMU and TARI taxes, with the code 93%.<\/strong><br \/>\n<strong>Regarding the Integrated Water Service, the \u201cchange of pace\u201d towards the results achieved with the taxes only began in mid-2015, when the management of the water fee was entrusted to the Municipality's Revenue Coordination Directorate with the appropriate tools and constant specialist assistance.<\/strong><br \/>\n&nbsp;<br \/>\n\u201c<em>Changes are often difficult to understand<\/em> \u2013 <u>spiega il <\/u><strong><u>Dr Luigi Giordano<\/u> \u2013 Head of Revenue for the Municipality of Pozzuoli, former member of the ANUTEL Scientific Committee and IFEL lecturer<\/strong> \u2013 <em>but we knew that change was a necessary choice in order to achieve optimal management of water charges. We reflected for a long time and finally decided it was time to innovate<\/em>\u201d.<br \/>\nNot an immediate choice, but certainly a brave and responsible one.<br \/>\n\u201c<em>We conducted careful market research and found in the Maggioli Group, and consequently in Sikuel, valid allies for the work we needed to do. An undertaking that we immediately understood to be extraordinary.<\/em>. <em>From a management <\/em><em>\u201cinefficient\u201d<\/em><em> We switched to a public\/private arrangement and, with the professionalism of the Sikuel team, we managed to correct the critical issues that made the previous work organisation obsolete.<br \/>\nThe first step was the replacement of the old software<\/em> \u2013 continues Dr Giordano \u2013 <em>unsuitable for the work we had to carry out. Unstable software with too high a margin for error. Another important step is the reconversion of the master data to create a finally reliable and real database, achieved through a meticulous process of cleansing and normalisation.<\/em>\u201d.<br \/>\nThanks to Sikuel, an optimal and constantly updated data archive has been created, also powered by the computerised management of water readings, making the work faster and minimising, almost to zero, any possible error.<br \/>\n<em>One of the big problems we had \u2013 <\/em>Highlight Dr Giordano<em> - it was the mismatch between the water supply account holder and who actually benefited from it. Now, most water utility accounts have their correct account holder, and this has allowed us to achieve <strong>A surprising result on e-invoicing with 25,000 documents: only 50 rejections, linked to incorrect or missing tax codes!<br \/>\n<\/strong><\/em><br \/>\n\u201c<em>The Ragusa-based company, understanding our needs, has personalised the software according to our requests and requirements. This has allowed us to manage the various components of invoicing and correct critical issues such as, for example, the layout of invoices, which we have now prepared according to ARERA's provisions. With this new management, we are also able to automatically import the results of the Water Bonus onto the SGATE portal.<\/em><br \/>\n\u201c<a href=\"https:\/\/www.sikuel.it\/en\/integrated-water-service\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6600;\"><strong><em>With the s<\/em><em>Sikuel management software<\/em><\/strong><\/span><\/a> \u2013 Giordano continues \u2013 <em>We also manage electronic posting via ordinary post, email or certified email (PEC) up to the legally compliant digital archiving of electronic documents.<\/em>\u201d.<br \/>\n\u201c<em>Our software<\/em> \u2013 comment <strong>Emanuele Cilia, project manager and database specialist at Sikuel<\/strong> which followed the project of the Municipality of Pozzuoli <em>it is a standard capable of adapting to customer needs. With the Municipality of Pozzuoli, we have improved and grown thanks to the constructive input from Dr. Giordano and his staff. We have been receptive to proposals made with foresight and ingenuity.<\/em>\u201d.<br \/>\n\u201c<em>It was a close and interesting collaboration.<\/em> \u2013 concludes Dr. Giordano \u2013 <em>which has allowed us to chart a virtuous course. Thanks to the technical assistance and the expertise of the professionals, we have been guided at every stage of this journey (which is still ongoing), even during the difficult period of lockdown.<\/em>\u201d.\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Con i suoi 80.000 abitanti, il Comune di Pozzuoli si pone come caso di\u00a0 eccellenza nazionale nella gestione efficiente delle Entrate Tributarie. La scelta di affiancare risorse tecniche e specializzate al board di dipendenti pubblici ha portato il Comune a risultati al di sopra della media nazionale, raggiungendo un\u2019attendibilit\u00e0 delle banche dati, collegate ai tributi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9866,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,14],"tags":[70],"class_list":["post-9864","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servizio-idrico","category-tributi","tag-bonifica-banca-dati"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comune di Pozzuoli e Sikuel: un connubio di eccellenza per la gestione del Servizio Idrico<\/title>\n<meta name=\"description\" content=\"Collaborazione fitta e interessante che ci ha 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