{"id":8831,"date":"2020-02-29T09:08:29","date_gmt":"2020-02-29T08:08:29","guid":{"rendered":"https:\/\/www.sikuel.it\/?p=8831"},"modified":"2021-07-06T16:15:12","modified_gmt":"2021-07-06T14:15:12","slug":"amam-servicios-digitales-para-ciudadanos","status":"publish","type":"post","link":"https:\/\/www.sikuel.it\/es\/servizio-idrico\/amam-servizi-digitali-cittadino\/","title":{"rendered":"AMAM \u2013 Revoluci\u00f3n digital de los servicios al ciudadano"},"content":{"rendered":"<p>Presentar detalladamente en la conferencia de prensa del 14 de febrero de 2020 en el Palazzo Zanca de Mesina los primeros resultados de los servicios anunciados en los \u00faltimos meses por AMAM para la gesti\u00f3n del Servicio H\u00eddrico Integrado de la ciudad.<br \/>\nEl Alcalde Cateno De Luca y el Presidente de AMAM SpA Salvo Puccio, junto con los miembros Roberto Cicala y Loredana Bonasera, han definido las nuevas tecnolog\u00edas y los nuevos servicios \u2013 <em>Necesario para permitir que la maquinaria administrativa de AMAM (Azienda Meridionale Acque Messina) crezca en eficiencia y transparencia hacia sus conciudadanos, pero tambi\u00e9n en simplificaci\u00f3n y plena adhesi\u00f3n a las normas ARERA.<\/em> \u2013<\/p>\n<p>Los nuevos servicios disponibles:<\/p>\n<ul>\n<li><strong>Autolectura del contador a trav\u00e9s de la aplicaci\u00f3n K-Reader<\/strong><\/li>\n<li><strong>Pagamenti tramite il Portale Online del Cittadino<\/strong><\/li>\n<li><strong>Facturas y boletos siempre disponibles<\/strong><\/li>\n<li><strong>Informes en l\u00ednea<\/strong><\/li>\n<\/ul>\n<p>\u201c<em>Me gusta pensar<\/em>\u00a0\u2013 hab\u00eda destacado durante la rueda de prensa de presentaci\u00f3n del pasado noviembre el vicealcalde de Mesina, Salvatore Mondello \u2013\u00a0<em>que todas estas innovaciones puedan tener repercusiones interesantes para el ciudadano. Si por un lado hemos querido penalizar al usuario en t\u00e9rminos de regularidad, por otro lado, con estos nuevos servicios, elevamos el nivel organizativo que puede, en un plazo de tiempo relativamente compacto, mejorar el di\u00e1logo. A menudo, la principal cr\u00edtica es una falta de comunicaci\u00f3n correcta y, sin un canal de transmisi\u00f3n adecuado, se produce un cortocircuito y un mal funcionamiento, a lo que se a\u00f1aden tambi\u00e9n las malas costumbres y la escasa atenci\u00f3n a lo p\u00fablico.<\/em>\u201d.<\/p>\n<p>As\u00ed, con la\u2019<span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.sikuel.it\/es\/soluciones\/servicio-hidrico-integral\/\">App K-Lector<\/a><\/span> para iOS y Android desarrollada por Sikuel \u2013 Societ\u00e0 del Gruppo Maggioli, los ciudadanos de Mesina desde el pasado enero est\u00e1n experimentando la comodidad de interactuar a trav\u00e9s de una aplicaci\u00f3n multimedia, proporcionando la lectura fotogr\u00e1fica de sus consumos de agua con un procedimiento sencillo e intuitivo.<br \/>\n\u201c<em>Lo hab\u00edamos anunciado y lo hemos logrado<\/em> \u2013 afirm\u00f3 el presidente de AMAM, Salvo Puccio \u2013 <em>la autocontabilizaci\u00f3n a trav\u00e9s de la Aplicaci\u00f3n para Smartphone, forma parte del conjunto de sistemas de gesti\u00f3n telem\u00e1tica que, si bien implican esfuerzos inevitables en la puesta en marcha, pronto revelar\u00e1n todas las ventajas de la simplificaci\u00f3n de los procedimientos administrativos internos, pero tambi\u00e9n la gran comodidad para nuestros usuarios de realizar operaciones sencillas, incluso desde casa, para las cuales antes era necesario acudir a las ventanillas de AMAM.<\/em>\u201d.<\/p>\n<p>El uso del\u2019<strong>Aplicaci\u00f3n K-Reader para la autolectura del contador<\/strong> permite al usuario recibir la factura siempre en l\u00ednea con el consumo real.<br \/>\nSimplemente deber\u00e1 registrarse ingresando su n\u00famero de tel\u00e9fono y su c\u00f3digo fiscal, escanear el c\u00f3digo QR que aparece en la \u00faltima factura (ingresando el c\u00f3digo indicado en su factura AMAM), ingresar el valor del consumo indicado y tomar una foto del contador.<br \/>\nEl usuario recibir\u00e1 una notificaci\u00f3n del env\u00edo realizado y otra cuando AMAM certifique el consumo.<\/p>\n<p>opzione di pagamento per le bollette <strong>Portal en L\u00ednea del Ciudadano<\/strong> dentro del sitio de AMAM accesible en la direcci\u00f3n <a href=\"http:\/\/portale.amam.it\/\">http:\/\/portale.amam.it<\/a>. El usuario podr\u00e1 utilizar aqu\u00ed <a href=\"https:\/\/www.sikuel.it\/es\/2019\/10\/04\/pagopa-obligatorio-enero-2020-pagos-electronicos\/\"><span style=\"color: #ff6600;\">m\u00e9todos de pago electr\u00f3nicos como PagoPA<\/span><\/a> para pagar sus facturas de agua, as\u00ed como para ver su extracto de cuenta actualizado o descargar una factura perdida o un recibo que a\u00fan no ha sido pagado. El servicio est\u00e1 disponible las 24 horas del d\u00eda y es accesible desde su computadora o dispositivo m\u00f3vil cualquier d\u00eda de la semana, incluidos los d\u00edas festivos.<br \/>\nEl portal, desarrollado por Sikuel, es una herramienta \u00fatil tambi\u00e9n para solicitar asistencia comercial, servicios adicionales como cambios de titularidad o enviar notificaciones a trav\u00e9s de la secci\u00f3n de tickets.<br \/>\nTodo esto tambi\u00e9n beneficiar\u00e1 a las entidades p\u00fablicas, ya que podr\u00e1n recuperar los pagos de manera mucho m\u00e1s f\u00e1cil y r\u00e1pida.<\/p>","protected":false},"excerpt":{"rendered":"<p>Presentati in dettaglio durante la conferenza stampa del 14 febbraio 2020 presso Palazzo Zanca di Messina i primi risultati dei servizi annunciati nei mesi scorsi dall\u2019AMAM per la gestione del Servizio Idrico Integrato della citt\u00e0. Il Sindaco Cateno De Luca e il Presidente AMAM SpA Salvo Puccio insieme ai componenti Roberto Cicala e Loredana Bonasera [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8833,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15,12],"tags":[85,81],"class_list":["post-8831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-servizio-idrico","tag-servizio-idrico-messina","tag-soluzioni-informatiche"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AMAM \u2013 Rivoluzione digitale dei Servizi al Cittadino - Sikuel<\/title>\n<meta name=\"description\" content=\"Presentati il 14 febbraio 2020 presso Palazzo Zanca di Messina i primi risultati dei servizi annunciati dall\u2019AMAM per la gestione del Servizio Idrico\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sikuel.it\/es\/servicio-de-agua\/amam-servicios-digitales-para-ciudadanos\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AMAM \u2013 Rivoluzione digitale dei Servizi al Cittadino - 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