{"id":8965,"date":"2020-04-01T16:26:31","date_gmt":"2020-04-01T14:26:31","guid":{"rendered":"https:\/\/www.sikuel.it\/?p=8965"},"modified":"2021-07-06T16:23:27","modified_gmt":"2021-07-06T14:23:27","slug":"oficina-de-agua-portal-ciudadano-en-linea","status":"publish","type":"post","link":"https:\/\/www.sikuel.it\/es\/servizio-idrico\/ufficio-idrico-portale-cittadino-online\/","title":{"rendered":"La Oficina Municipal de Aguas en tiempos de emergencia Covid-19: ABIERTA TODO EL D\u00cdA - EN LA WEB"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">Con el cierre de las oficinas municipales en casi toda Italia y las consiguientes cancelaciones de los d\u00edas de atenci\u00f3n al p\u00fablico, nos encontramos ante una situaci\u00f3n surrealista:<br \/>\n<i>\u00bfC\u00f3mo completan los ciudadanos las solicitudes iniciadas antes de la pandemia? \u00bfC\u00f3mo es posible interactuar con ellos? \u00bfD\u00f3nde est\u00e1n los empleados de las oficinas? <\/i><\/span><\/p>\n<p>La respuesta la conocemos todos, trabajan desde casa, frente a sus PCs conectados a su escritorio seg\u00fan las disposiciones del Trabajo Inteligente, y accesibles, para los ciudadanos que lo necesiten, a trav\u00e9s del tel\u00e9fono fijo con desv\u00edo de llamada o el correo electr\u00f3nico. <i>Y en la web?<\/i><\/p>\n<p class=\"p3\"><span class=\"s2\">Sikuel, colaborando durante veinte a\u00f1os con m\u00e1s de 300 Oficinas Tributarias Municipales, para el <span style=\"color: #ff6600;\"><strong><a href=\"https:\/\/www.sikuel.it\/es\/servicio-hidrico-integral\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6600;\">Servicio H\u00eddrico Integrado<\/span><\/a><\/strong><span style=\"color: #000000;\">\u00a0<\/span><span style=\"color: #000000;\">pero tambi\u00e9n <a href=\"https:\/\/www.sikuel.it\/es\/raccolta-differenziata\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #ff6600;\">TARI<\/span><\/strong><\/a>\u2013<a href=\"https:\/\/www.sikuel.it\/es\/soluciones\/software-pubblica-amministrazione\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6600;\"><strong>IMU-TASI<\/strong><\/span><\/a>,<\/span><\/span>\u00a0<\/span><span class=\"s1\">quiere facilitar y simplificar el trabajo de los operadores desde casa, utilizando la web, para la\u00a0<b>gesti\u00f3n de solicitudes de contribuyentes\u00a0<\/b>y sobre todo en la\u00a0<b>gesti\u00f3n de pagos\u00a0<\/b>tr\u00e1mite<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">1) Interacci\u00f3n con los contribuyentes<\/span><\/p>\n<p class=\"p4\"><span class=\"s1\">2) Resumen de facturas<\/span><\/p>\n<p class=\"p1\"><span class=\"s3\">3) Pago<\/span><\/p>\n<p class=\"p5\"><span class=\"s1\"><b>Los municipios que utilizan nuestros softwares han cerrado la puerta de la oficina pero han abierto la del Servicio de Atenci\u00f3n al Ciudadano Online, con la aplicaci\u00f3n web K-PORTAL.<\/b><\/span><span class=\"s4\"><br \/>\n<\/span><\/p>\n<p class=\"p5\"><span class=\"s1\">Con <a href=\"https:\/\/www.sikuel.it\/es\/soluciones\/servicio-hidrico-integral\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #ff6600;\">K-<\/span><span style=\"color: #ff6600;\">P<\/span><span style=\"color: #ff6600;\">ORTAL<\/span><\/strong><\/a>, interfacciado con el gestor de facturaci\u00f3n, la oficina de aguas logra\u00a0<b>mantener la relaci\u00f3n con los usuarios \u201cencontr\u00e1ndose\u201d en un espacio digital<\/b>\u00a0donde responder las solicitudes y administrar,\u00a0<b>como se hizo hasta hace unos d\u00edas desde la ventanilla f\u00edsica,<\/b>\u00a0las necesidades de los contribuyentes: informaci\u00f3n sobre consumos, situaci\u00f3n tributaria, gesti\u00f3n de cambios de titularidad de servicios p\u00fablicos, gesti\u00f3n de conexiones, etc. El entorno en el que ocurren estas conversaciones es similar a la plataforma de mensajer\u00eda que usamos todos los d\u00edas.<\/span><\/p>\n<p><span class=\"s1\">Con K-PORTAL tambi\u00e9n hemos resuelto el problema del env\u00edo de la factura, teniendo que lidiar con las just\u00edsimas restricciones adoptadas por Correos para proteger la salud de los trabajadores y usuarios y, en l\u00ednea con la <strong>delibera del 2 de abril 117\/2020\/R\/COM de ARERA<\/strong> en la que se abordan las <span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/www.sikuel.it\/es\/2020\/04\/07\/modos-de-envio-de-facturas-de-servicios-de-agua\/\" target=\"_blank\" rel=\"noopener\"><strong>Formas de env\u00edo de las facturas del servicio integrado de agua y de su pago.<\/strong><\/a><\/span><\/span><br \/>\n<span class=\"s1\">El ciudadano puede entonces descargar la factura en el portal o, alternativamente, puede solicitar, siempre dentro del portal, el env\u00edo de la factura por correo electr\u00f3nico ordinario o certificado, ahorrando tambi\u00e9n los costes de impresi\u00f3n y env\u00edo que generalmente se incluyen en la factura.<\/span><span class=\"s4\"><br \/>\n<\/span><span class=\"s5\"><br \/>\n<\/span><span class=\"s1\">De este modo, se prescinde de la factura en papel, que antes se imprim\u00eda, se introduc\u00eda en un sobre y se entregaba, y se sustituye por un documento digital que se env\u00eda por correo electr\u00f3nico y se puede consultar en cualquier momento, incluso a trav\u00e9s del portal.<\/span><\/p>\n<p class=\"p5\"><span class=\"s1\">El contribuyente tambi\u00e9n podr\u00e1 realizar el pago de forma segura a trav\u00e9s de\u00a0<a href=\"https:\/\/www.sikuel.it\/es\/soluciones\/servicio-hidrico-integral\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #ff6600;\">K-<\/span><span style=\"color: #ff6600;\">P<\/span><span style=\"color: #ff6600;\">ORTAL<\/span><\/strong><\/a> utilizando el sistema PagoPA.<\/span><\/p>\n<p><span class=\"s1\">Cuando las oficinas reabran al p\u00fablico, la Ventanilla en L\u00ednea del Contribuyente ser\u00e1 una herramienta \u00fatil para evitar el abarrotamiento de las salas de espera y para permitir que los operadores trabajen sin estr\u00e9s.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Con la chiusura degli uffici comunali in quasi tutta Italia e le relative cancellazioni delle giornate di apertura al pubblico ci si \u00e8 trovati davanti ad una situazione surreale: Come fanno i cittadini a completare le richieste avviate prima della pandemia? Come \u00e8 possibile interagire con loro?\u00a0Dove sono gli operatori degli uffici? La risposta la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8985,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,14],"tags":[75],"class_list":["post-8965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servizio-idrico","category-tributi","tag-ufficio-digitale"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019Ufficio Idrico Comunale ai tempi dell\u2019emergenza Covid-19: APERTO TUTTO IL GIORNO \u2013 SUL WEB - Sikuel<\/title>\n<meta name=\"description\" content=\"K-Portal \u00e8 l\u2019ufficio Idrico digitale sempre aperto, fruibile e senza file allo sportello per interagire con il proprio gestore\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sikuel.it\/es\/servicio-de-agua\/oficina-de-agua-portal-ciudadano-en-linea\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019Ufficio Idrico Comunale ai tempi dell\u2019emergenza Covid-19: APERTO TUTTO IL GIORNO \u2013 SUL WEB - Sikuel\" \/>\n<meta property=\"og:description\" content=\"K-Portal \u00e8 l\u2019ufficio Idrico digitale sempre aperto, fruibile e senza file allo sportello per interagire con il proprio gestore\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sikuel.it\/es\/servicio-de-agua\/oficina-de-agua-portal-ciudadano-en-linea\/\" \/>\n<meta property=\"og:site_name\" content=\"Sikuel\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-01T14:26:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-06T14:23:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sikuel.it\/wp-content\/uploads\/2020\/04\/sii-smartworking.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1134\" \/>\n\t<meta property=\"og:image:height\" content=\"691\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Administrator\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/servizio-idrico\\\/ufficio-idrico-portale-cittadino-online\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/servizio-idrico\\\/ufficio-idrico-portale-cittadino-online\\\/\"},\"author\":{\"name\":\"Administrator\",\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/#\\\/schema\\\/person\\\/b0afe60423340ee64e43ed05d5eb0b1b\"},\"headline\":\"L\u2019Ufficio Idrico Comunale ai tempi dell\u2019emergenza Covid-19: APERTO TUTTO IL GIORNO \u2013 SUL WEB\",\"datePublished\":\"2020-04-01T14:26:31+00:00\",\"dateModified\":\"2021-07-06T14:23:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/servizio-idrico\\\/ufficio-idrico-portale-cittadino-online\\\/\"},\"wordCount\":452,\"publisher\":{\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/servizio-idrico\\\/ufficio-idrico-portale-cittadino-online\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.sikuel.it\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/sii-smartworking.jpg\",\"keywords\":[\"Ufficio Digitale\"],\"articleSection\":[\"Servizio Idrico Integrato\",\"Tributi Locali\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sikuel.it\\\/servizio-idrico\\\/ufficio-idrico-portale-cittadino-online\\\/\",\"url\":\"https:\\\/\\\/www.sikuel.it\\\/servizio-idrico\\\/ufficio-idrico-portale-cittadino-online\\\/\",\"name\":\"L\u2019Ufficio Idrico Comunale ai tempi dell\u2019emergenza Covid-19: APERTO TUTTO IL GIORNO \u2013 SUL WEB - 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