RESOLUTION OF 2 APRIL 2020 117/2020/R/COM
FURTHER URGENT MEASURES FOR THE COVID-19 EPIDEMIOLOGICAL EMERGENCY TO PROTECT CUSTOMERS AND END USERS: AMENDMENTS AND INTEGRATIONS TO THE AUTHORITY'S RESOLUTION OF 12 MARCH 2020, 60/2020/R/COM
FURTHER URGENT MEASURES FOR THE COVID-19 EPIDEMIOLOGICAL EMERGENCY TO PROTECT CUSTOMERS AND END USERS: AMENDMENTS AND INTEGRATIONS TO THE AUTHORITY'S RESOLUTION OF 12 MARCH 2020, 60/2020/R/COM
Integrated Water Service Bill Delivery Methods
1 quarter 1
The integrated water service managers, with reference to the period referred to in paragraph 1.1, have the option to send the bill also in electronic format to users who have provided their email address or mobile phone number, indicating that it is possible to pay the bill using the methods indicated therein.
1.25
When sending the bill in electronic format, integrated water service providers may send a specific communication to the contact details provided by end users, indicating to the user in simple and understandable language that:
- You can pay the billed amount via automatic payment methods such as direct debit from your bank, post office, or credit card, by providing the payment details.;
- may request to receive their bill in electronic format instead of paper format, communicating for this purpose the methods with which to make such a request;
- can direct requests for further information to the indicated contact.
One quarter. Three
In all cases indicated in the preceding paragraphs, regardless of the contact method chosen, the operators referred to in paragraph 1quater.1 are required to provide end-users with a telephone and/or electronic contact point that allows them to verify the truthfulness of the communications received.
Further measures to support SII end-users
1 quinquies.1
In the event of non-payment of invoices whose payment terms expire in the period referred to in paragraph 1.1, issued in the same period or which, limited to invoicing documents issued at least quarterly, account for consumption by end users relating to the period referred to in paragraph 1.1, the managers of the integrated water service are required to include in the payment reminder and in any subsequent notice of default, referred to in Articles 3 and 4 of REMSI respectively, an offer of the possibility to pay the related amounts in instalments without interest being charged to the end user.
1 quinquies.2
The invoice amounts referred to in the previous paragraph 1-quinquies.1 shall be paid in instalments according to the methods and criteria set out in paragraphs 5.1, 5.2 and 5.3 of the REMSI. For the purpose of instalment payments of the same amounts, the provision set out in paragraph 5.4, letter a) of the REMSI shall not apply.
1 quinquies.3
The end user is entitled to a non-instalment payment. The SII managers referred to in paragraph 1quinquies.1 must inform the end user of this in the payment reminder and, in any case, in the communication of default.
Final provisions
2.1 With regard to the integrated water service, should the governing body for the area identify, in relation to the relevant management, financial difficulties of exceptional significance arising from the application of the provisions set out in this measure, the Authority shall consider the activation of mitigation mechanisms, making use, where necessary, of the COVID Emergency Account referred to in paragraph 3.1 of Resolution 60/2020/R/com.
2.2 This measure is transmitted to the Presidency of the Council of Ministers, the Minister for Economic Development, the Minister for the Environment, Land and Sea, the Minister for Regional Affairs, the Head of the Civil Protection Department, the Italian Regions, and the competent territorial bodies of governance.
2.3 This measure and resolution 60/2020/R/com, as amended and supplemented by the same measure, are published on the Authority's website www.arera.it.
