Until 15 March 2022 it will be possible to enter, on the ARERA Portal, in the “Data Collection” section, the monitoring of data and information relating to contractual quality of the integrated water service (SII) with reference to the period 1 January 2021 – 31 December 2021 (this communication is mandatory pursuant to Article 77, paragraph 7.1, of Annex A to resolution 655/2015/R/idr, as amended and supplemented by resolution 547/2019/R/idr).
The data to be transmitted are all those relating to the contractual quality indicators present on the Service Charter (in accordance with Del. 655/2015), meter readings, and any automatic refunds granted.
Data relating to the payment of automatic reimbursements provided for by the credit default regulation (Resolution 311/2019) must also be transmitted.
Managers must access the online system and transmit the requested data and information. It is possible to manually input data by completing “web” masks, or it is also possible to “bulk upload” data, after completing Excel or XML files, to be uploaded to the declaration.
Blank Excel or XML files for bulk entry can be downloaded from the data entry procedure by using the “Download Template” function. It is not possible to submit data in any other way (therefore, e-mails or various media cannot be used for submission).
Please remember that the ARERA Portal is accessed using the SPID method and it is necessary to complete or confirm the Territorial Register (ATID) data.
Further instructions for sending data to the [link]“Contractual Quality Manual 2022”.
Contact us on 348 6185167 or at commerciale@sikuel.it
