It's time to put aside registered letters and the like: here comes the digital notification. Fast, secure, economical, even green if you consider the saving of paper and other materials needed for traditional communication, digital notification, through adherence to Digital Notification Platform (PND), is the new piece in the journey of digitisation of public administrations in effect in Italy and Europe.
From the Agency to the PND to the citizen in a few clicks
The frame of reference is always the PNRR: the National Recovery and Resilience Plan, which actually foresees its financing, includes this new tool in the landscape of other recently created platforms (an example being SPID or the pagoPA system) to lighten, automate, and make the administrative process more efficient, thus improving the quality of the final user experience. The PND in fact “the aim of simplifying and making the notification of administrative acts with legal value to citizens and businesses certain, ”, saving time and costs." In short, no more registered letters or other forms of paper or digital communication (think of a PEC), everything will happen through a simple notification. Let's see how.
The system's operation is very straightforwardThe document is created by the competent authority, which uploads it to the platform along with the payment form, recipient information, and other specifications. The platform generates a unique notification identification code that is sent to the Public Administration to finalise the notification. At this point, the system sends a digital notification to the recipient citizen via PEC (if available) or through other digital contact points (IO app, email, and SMS), informing them that a document has been filed on the platform concerning them. Using SPID or CIE, the user accesses the platform and views the document, with the option to download it and, thanks to integration with pagoPA, to pay any charges due. If the citizen has not provided a digital contact point or, within 7 days of the digital notification being sent, has not accessed the platform, the system will send the document by paper mail.
How to join the Platform: the Maggioli proposal
Let's clarify that the PND is not yet operational, but it's thought it will be soon, even within the first few months of this year. It is a tool managed by pagoPA, which can be used by any Public Administration. We reiterate “will be able to be used”, as so far there is no obligation to join (Article 26, paragraph 3 of Law Decree 76/2020).
The APs can request to integrate with the Notification Platform via API specifications which will allow them to connect their management back offices to the Platform itself, therefore without direct operator intervention.
This is where the Maggioli Group Solution.
The proposal is called Service Notification Hub, i.e. a software platform capable of facilitating communication between all the back-office software offered by the Group, via a single integrated solution with the Digital Notifications Platform. A special point of contact, Well, in short, among the Maggioli software affected by this process (Concilia, JTrib, JDemos, etc.) and the PND – for the solutions proposed by Sikuel as well K-Water Suite for water service notifications and Sequel Taxes For TARI, IMU and single fee notifications, they will interface with PND. To complete the offering, for participating Municipalities, there are also enhanced services (VAS_Value Added Service) planned, such as, for example, sending a pre-notification via AppIO / Municipium to avoid formal notification of the act; sending payment reminders via AppIO / Municipium; integration with Digital Preservation (Maggioli); constant monitoring of the correct functioning of the automatisms necessary for correct integration, and sending bulk mail via digital channels through AppIO / Municipium.
Complete, quick to implement and effective: Maggioli's Service Notification Hub platform is the ideal solution for improving public administration operations, optimising costs and, above all, offering a better service to users.
For more information on the Service Notification Hub platform, contact us at: 0932 667555 / 348 6185167 / commerciale@sikuel.it.
