The user relations manager is obliged to prepare documents and templates that include minimum information to be presented to the user in order to ensure the dissemination and knowledge of the conditions for the provision of the integrated urban waste management service.
The service therefore includes the review or preparation, if missing, of the templates for:
- Service activation request (formerly TARI opening declaration) in line with the requirements of art. 6.3 of the TQRIF;
- Acknowledgement of the service activation request containing elements as per Article 7.1 of the TQRIF.;
- request for change/termination of service containing all the fields required by art. 10.3 of the TQRIF;
- Acknowledgement of the request for modification/termination of the service containing the elements referred to in article 11.1 of the TQRIF;
- request for correction of amounts;
- drafting of a complaint model;
- layout of a template for responding to information requests, complaints or disputes regarding amounts, containing the elements required by Articles 18.1, 18.2 and 18.3 of the TQRIF;
- the adaptation (for Maggioli's digitised bodies) or support for the revision of the payment notice;
- the supervision of issue dates and payment deadlines.
