With the closure of municipal offices in almost all of Italy and the subsequent cancellations of public opening days, a surreal situation has arisen:
How are citizens completing requests initiated before the pandemic? How can you interact with them? Where are the office operators?
We all know the answer: they work from home, in front of their PCs connected to their desks in accordance with Smart Working arrangements, and can be reached by citizens who need them via landline with call forwarding or email. And on the web?
Sikuel, collaborating for twenty years with over 300 Municipal Tax Offices, for the Integrated Water Service but also TARI–IMU-TASI, wishes to facilitate and simplify the work of operators working from home, using the web, for the managing taxpayer requests and especially in the Payment management via
1) Interaction with Contributors
2) Delivery of Invoices
3) Payment
The Municipalities using our software have closed their office doors but opened the doors of the Online Taxpayer Desk with the K-PORTAL web application.
Con K-PORTAL, interfaced with the billing management system, the water office is able to maintaining relations with users by “meeting” in a digital space where to respond to requests and manage, as done until a few days ago from the physical branch, taxpayer needs: information on consumption, tax situation, management of utility transfers, connection management, etc. The environment where these conversations take place is similar to the messaging platforms we all use every day.
With K-PORTAL, we have also solved the problem of sending bills, having to contend with the completely justified restrictions adopted by the Post Office aimed at protecting the health of operators and users and, in line with the ARERA deliberation of 2 April 2020 117/2020/R/COM with which are addressed the Methods of sending integrated water service bills and their payment.
The citizen can then download the invoice on the portal or, alternatively, can request, again within the portal, the sending of the bill via ordinary or certified e-mail, also saving the printing and postage costs which are generally included in the invoice.
This way, the printed, stuffed, and delivered paper invoice is done away with in favour of a digital document sent by email and available for consultation at any time, including via the portal.
The taxpayer will also be able to make the payment securely via K-PORTAL using the PagoPA system.
When the offices reopen to the public, the Online Taxpayer Service will be a useful tool for avoiding crowded waiting rooms and allowing staff to work without stress.
