User Relationship Management via Online Portal and User APP.

The CRM receives contractual and technical quality instances from all points of contact required by the Resolution: Web portal, mobile app, toll-free number, physical counter.

Operator-side management allows you to:

1. trace the flows connected to each instance
2. monitor processing times
3. To memorise who does what
4. advise the user of the outcome
5. To record in a register the information to be communicated annually to ARERA.
6. Report all activities carried out on the portal for the creation of custom reports and statistics

User-side management, whether via portal or app, allows you to: 

1. managing payment methods and frequency, including instalment payments
2. Send complaints and reports
3. send information requests
4. Arrange for household waste collection

The module allows for the Management of toll-free numbers, the customisation of alerts, and the storage of the entire call. Each call creates an instance on the company's CRM.

Management of the quality indicators and reports required by ARERA Resolution 15/22