Bodies today find themselves having to manage their revenue streams in a highly complex situation, having to contend with a constantly evolving regulatory framework, with further difficulties linked to spending containment constraints. This is all further exacerbated by the general crisis situation, which has led to significant reductions in the collection rates of taxes and other revenue. There is therefore a risk of establishing a vicious cycle, where revenue is not recovered due to a lack of resources, resulting in further penalties regarding the ability to provide services. It is in this context that the Maggioli Group has created an area dedicated to revenue management, concentrating a unique heritage of knowledge and expertise in Italy, capable of providing bodies with a range of advanced and modular services integrated with software for managing all revenue streams.
Numerous are the advantages for the Authority that can stem from outsourcing:
• simplification of administrative procedures
• greater tax fairness
• Effective responses to reorganisation needs
• optimisation in the usage of internal resources.
We briefly present the services and software offered, both vertically, covering all revenue streams, and horizontally, relating to the different operational management phases.
Ordinary collection services
Ordinary collection takes place through the issue of payment notices of both the TD896 type, or semi-marked, and with F24 models.
The activities related to the preparation of postal giro bulletins benefit from the high expertise of the Maggioli Service business unit, which uses modern printing, inserting, and reporting technologies. Furthermore, the use of a dedicated current account allows the organisation to have money available immediately.
Compulsory collection services
Enforcement action is managed in different ways, depending on the Authority's needs. It is possible to manage it through outsourcing the service and, more precisely, through support., on concession of the service. In the first case, the Authority retains ownership of the public functions; in the second, the concessionaire Maggioli Tributi acts in the name and on behalf of the Authority, becoming directly responsible for collection. The instrument used for managing collection is the fiscal injunction, an instrument forming part of Royal Decree 1910 no. 639, capable of providing excellent results in terms of efficiency and immediacy. The fiscal injunction has been definitively equated to a tax notice, allowing the use of all enforcement instruments indicated by Presidential Decree 602/73, with the advantage of achieving results in much shorter timescales.
Debt collection software
Citymat software is the Public Administration Revenue Collection platform designed and developed to provide public bodies with tools and services capable of optimising revenue collection, improving the Body/Citizen relationship and reducing local tax evasion, through a modular solution. and is easily integrated with the systems already in use by the Authority.
Citymat, a multi-authority and multi-revenue platform, allows for the management of all types of taxes and individually-requested services for Authorities: Regions, Municipalities, Provinces, Multi-utilities, Consortia, Trade Associations, etc. The system covers all stages of revenue collection management: acquisition of load flows, payments from various channels, load variation orders (discharges, credit notes, suspensions, suspension revocations, instalment plans, and instalment plan revocations), remittance, and reporting.
The system allows the management of the entire lifecycle of payments, in accordance with the indications from the PagoPA System Guidelines issued by AgID.
The application modules that make up the platform
Le principali città sono le seguenti:
• Citymat Revenue ManagementRevenue Collection Management System for Public Bodies.
• Citymat-RiscoNetManagement system for reporting and relations with the individual operational units of the organisation.
• Citymat-PagoNetOnline Payment Platform and Account Statement for citizens and businesses.
• Citymat-SuitePlatform for the acquisition, cleansing and cross-referencing of databases for the assessment of tax evasion (national and local) and verification of ISEE declarations. All systems are integrated with each other.
Citymat Revenue Management it is the heart of the platform, a tool for managing the entire collection process of an Authority, capable of covering all phases (amicable, pre-enforcement, and enforcement), allowing for the creation of a single repository of all revenues, regardless of their nature, starting from from the acquisition of loads from any vertical management system, through issuance and notification in the territory (e-mail, certified e-mail, postalisation), right up to collection, with the aid of precautionary and enforcement procedures. In addition to debt collection management services, the Citymat-Gestione system
Entrate provides statute of limitations monitoring tools to ensure constant control over debt collection management, and activities carried out and to be carried out.
Citymat-RiscoNet It is the collection reporting system that allows the Authority, in real time and with total autonomy, to monitor and verify the progress and status of individual payment loads sent. The web-based display of both loads and collections, thanks to features designed for a precise and/or summary view of the managed information, provides a unified overview of emissions, in both voluntary and compulsory phases. Starting from aggregated data, based on defined search filters, it is possible to access detailed information. Authorities can set search parameters, with the possibility of multiple selections, which return views with the list of tax roles and details of taxes relating to loads, collections, remittances and all actions performed on the load itself, such as notifications, orders, enforcement actions, and unenforceability communications.
Citymat-PagoNet It is the Payment and Account Statement platform, a single access point for the Citizen to take advantage of the services provided by the Authority, consult their own Account Statement and make payments through multiple channels. The platform, integrated with AGID's National Payment Network SPC (PagoPA), offers the citizen the possibility to communicate through physical and virtual channels and thus have faster and simpler relations with the Authority, reducing costs and distance. Through Citymat-PagoNet will allow online payments of any nature, such as taxes, services, healthcare tickets, subscriptions, bookings, school fees, etc.
Organisational support for revenue collection: the single revenue office
In order to maximise the effectiveness of the collection action, it is important to be able to concentrate resources, skills, knowledge and tools in a single organisational structure, which are currently distributed across individual service-providing offices that generate revenue. The Maggioli Group is able to offer support in terms of design, organisation and implementation. to Bodies wishing to establish - internally or in-house - a Single Revenue Office, i.e. a structure capable of managing and monitoring all flows relating to individual revenue. Workload analysis (positions to be processed), sizing of the necessary staff, definition of external processes (with the implementation of the Single Revenue Desk), definition of internal processes (relationships with other departments of the Body), definition of Office performance indicators and setting up of monitoring dashboards: these are the activities to be implemented and which integrate perfectly with CityMat software, the management system for the collection of all types of revenue.
In support of the Single Revenue Office, it is then possible to offer a service for evaluating the effectiveness and efficiency of the compulsory collection process. This process, starting by identifying the different ways of managing positions relating to non-payments (instalment plans, amicable reminders, differentiation based on amount, etc.), analyses the effectiveness of the outcome by looking at the “collected/uncollected” ratio, both in terms of volumes/positions and amounts, to ultimately define a new operating strategy and compulsory collection management model together with the client. Citizens/taxpayers will be able to interact with the Authority through online functions, available 24/7. The Authority will be able to issue its credits using the PagoPA notice and communicate this to the citizen digitally (publication on the Authority's portal and notification via SMS, email/PEC) or through traditional channels (post). In addition to making the payment online, citizens will be able to print the notice and present it at all collection points accredited by AgID, such as, for example, tobacconists affiliated with Banca ITB, home banking portals, ATMs and bank branches, Sisal, Lottomatica, major retailers, etc.
Citymat-Suite It is the application platform that, starting from the acquisition of heterogeneous databases, allows for the highlighting, and therefore the identification, of situations of partial and/or total evasion/avoidance and other irregularities. The system relies on a “Single Territory and Revenue Database,” derived from the cross-referencing of databases held by the Authority, others provided by the Revenue Agency (AdE), and those of other external entities, as well as a structured, parametric, and customisable set of rules and filters. The platform allows for the creation of a territorial database where various types of information can be acquired: income tax returns (Punto Fisco), land registry data, contracts and utilities, municipal taxes, employment agency, ACI/PRA, etc. This database can be used as a source of information for taxpayer profiling (possessions, income, family unit, etc.), which is essential for activating the most appropriate enforcement recovery procedure.
BENEFITS FOR THE LOCAL AUTHORITY
• Possibility of taking out-of-court actions by using telephone contacts, field checks, reminders, and preliminary searches to identify any negative information, protests, bankruptcies, or liquidations in companies forming part of the Entity's debt. This phase will serve to eliminate unnecessary dispatches of claims considered irrecoverable, with significant savings in time and notification costs.
• Reduction in the time taken to issue a tax injunction, by an average of 20 days, compared to the lengthy timelines of a tax bill.
• Possibility to collect directly into a dedicated bank account for the Organisation and to have immediate cash availability.
• Ability to use the most modern payment channels available on the market: via online portal, via bank account (MAV), Lottomatica, bank transfer.
• A scanned copy of all issued documents, produced using the most sophisticated and technologically advanced machinery currently available on the market. A copy of the posted postcards (in colour), provided to the Authority for quick reference and proof of the document's validity.
• Reporting of payments made by debtors, which takes place through automatic downloading from the Poste Italiane website to allow full and error-free knowledge of the receipt of payment. All payments made with non-pre-marked payment slips and payments are also managed
Messi available upon request by the Entity such as PagoPA, Web, Mobile, Post Offices, Banks, Lottomatica, Sisal, Large retailers. Electronic reporting of payments from accounting files relating to payments made in the reference period is then sent to the client.
• Progress tracking with reports and lists of defaulters, with details of activities carried out.
• Use by Maggioli Tributi, the dealer, of all enforcement collection tools, both precautionary and executive (reminders, notices of impoundment, impoundments, third-party seizures, property seizures, asset seizures).
• Use of Maggioli Group software for debt collection management, by connecting with a specific password to the information of each individual subject.
Final reporting with the transfer of data on both paper and digital media, upon expiry of the agreement or contract, including all uncollectible positions.
• Possibility of involving employees (managers and officials) in debt collection activities through incentives or productivity bonuses (as provided for by Law no. 15/2009 and subsequent amendments) linked to the achievement of credit recovery targets.
SUMMARY OF PROCESSES:
CREATION, NORMALISATION AND CLEANING OF MASTER DATA
MANAGEMENT OF ORDINARY ACTIVITIES RELATED TO CURRENT TAXES
ORDINARY COLLECTION OF TAXES AND OTHER REVENUE
CUSTOMER RELATIONS RELATED TO ORDINARY MANAGEMENT
Activities to recover tax evasion and avoidance
Customer relations linked to recovery activities
Support for the Authority for the Management of Tax Mediation
Enforcement of Revenue Collection
Contact us for more information on 0932 667555
