The Contact Centre integrated with K-TARIP's CRM for interactive voice response functionalities with a customisable tree structure.
The interactive voice response (IVR) receives user requests and creates a detailed instance in the CRM.
Instances are managed within the dedicated section, along with instances originating from the online portal or physical front office.
The module manages contractual and technical Quality indices and produces the relevant reports.
Through dedicated profiles, it is possible to open management only to Call Centre operators who will manage the response service.
